01
Program launch and implementation
Build the structure needed to establish and launch a homebuyer or housing counseling program.
- Program design and implementation planning
- Homeownership-program development
- Participant-friendly service design
For housing organizations and community partners
Build a housing program people can navigate.
Launch or strengthen a housing counseling or homeownership program with practical support for implementation, HUD agency approval readiness, documentation, staff training, and participant education.
01Program launch
02Staff readiness
03Policies & tools
04Participant experience
L'quisha BriggsFounder & Housing Consultant
HUD Housing Counselor ExamCertification examination passed
Project Management ProfessionalPMP® certification
Real Estate AgentBuyer representation by separate agreement
Hands-on housing experience
Program guidance grounded in how the service actually works.
Key Navigation combines housing counseling knowledge with program development, project management, training, and implementation experience.
Who Key Navigation serves
Housing and community organizations at every stage of program development.
- Community land trusts
- Affordable housing nonprofits
- Housing counseling agencies
- Community development organizations
- Homeownership programs
- Nonprofits developing or strengthening housing programs
- Organizations launching housing counseling programs
- Teams seeking staff training and professional development
Consulting services
Build, implement, and strengthen the program.
Choose the capabilities that match your program stage, staff needs, and required result.
02
HUD agency approval readiness
Prepare the program information and supporting documentation needed for a HUD housing counseling agency application.
- Application-readiness review
- Required program information and documentation
- Priorities for addressing submission gaps
03
Policies, procedures, and documentation
Create practical program documents that reflect how staff serve participants each day.
- Housing counseling policies and procedures
- Program forms and participant materials
- Staff tools and internal resources
04
Staff training and exam preparation
Help housing counseling staff strengthen their knowledge and prepare for consistent service delivery.
- HUD Housing Counselor Certification Exam preparation
- Role-specific staff training
- Ongoing professional development
05
Homebuyer education development
Develop workshops that explain homeownership clearly and give participants useful materials.
- Workshop curriculum development
- Participant materials and exercises
- Workshop documentation and delivery tools
06
Workflow and process improvement
Review how the program operates and make the daily process easier for staff and participants to follow.
- Program-process review
- Workflow and handoff design
- Implementation tools and improvement priorities
Selected experience
This is work L'quisha has done.
Examples are presented by service type so client and organization names can remain confidential when needed.
Housing counseling program development
Supporting the design, launch, and day-to-day structure of housing counseling services.
HUD agency approval support
Preparing program information and documentation for HUD housing counseling agency applications.
HUD exam preparation and staff training
Helping housing staff study core topics and prepare for the certification exam.
Homebuyer education workshops
Developing workshop structure, curriculum, participant materials, and delivery resources.
Program policies and documentation
Creating practical policies, procedures, forms, and staff-facing tools.
Homeownership program development
Building services that connect program requirements with participant needs.
Staff professional development
Delivering training that supports confident and consistent program practice.
Workflow and process improvement
Reviewing program operations and organizing clearer steps, roles, and handoffs.
What to expect
Agree on the project details before the service begins.
Name the problem
Explain what is happening now, who is affected, and what needs to improve.
Agree on the scope
Confirm the tasks, responsibilities, timeline, and fee.
Complete the project
Carry out the agreed review, documentation, facilitation, or training.
Prepare the team
Provide the materials, decisions, and priorities needed for the next phase.
Free 30-minute discovery call
Your program may need a clearer path.
Tell us what your team is building, improving, or preparing for. We'll identify the right place to begin.
Book a free discovery call